Returns & Exchanges

At LUMI Decore, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.